
- #Qustodio customer service how to#
- #Qustodio customer service install#
- #Qustodio customer service download#
We do understand your concerns and from your message, it seems that you're a very intelligent young adult and you have impressively expressed yourself. So please give your kid(s) a second chance to prove they don't need apps like this one. One more reason children like tech so much is because they grew up with it. I hope you consider this message and try to understand where your child is coming from. Sometimes they will need help and that is okay. Some problems ar fixable without your help.
#Qustodio customer service download#
You only download apps like this one so you won't have to feel guilty if they get in trouble. They don't nee privacy" or, "they are not adults yet and don't have rights." or you might even say," well I pay for their phone bill so they don't have to." Those things I just listed are excuses. If you want your child to trust you then let them have their privacy. If your child is having trouble understanding the real world or how life works then don't get them a phone.
#Qustodio customer service how to#
They won't know what to look for in a bad person or know how to protect themselves. If you don't expose your child to the real world they won't survive.

I can't open up to them because they would use, "its for your own good." or something along those lines. From experience during the time I've had this app, I have grown away from my family even more than ever.

I understand that you want to keep them safe but all your doing is creating trust issues. For the sake of your relationship with your child. Sadly that’s not been my experience here.ĭon't get this app parents. I understand technology can be glitchy and I’m patient and understanding of all of that when a company puts a premium on customer service. I guess they do offer phone support to people who review their product negatively in online forums but not when they request help privately. While I was pleased to see a company try to make the situation right, it is frustrating because when I emailed customer service months ago to deal with the problems I was having and asked if we could have a call in light of how long the back and forth over email took, the rep said that Qustodio does not offer phone support. However, what is most upsetting to me is that after just reading one of those reviews here, I see that Qustodio responded to it asking the customer to reach out and reference his review so that they could set up a service call. I read another review here citing very similar issues to the ones that I had and so I feel like I’m not alone in my frustration.

Sadly it does not work as effectively as advertised. I was excited to sign up for this service as it seemed to offer everything I was looking for in a monitoring device. Continued use of GPS running in the background for the Family Locator feature can dramatically decrease battery life. The VPN connection can be disabled temporarily when needed in the Family Portal or by logging into the Kids App Qustodio on your kids' device. When connecting to the internet a VPN symbol will appear on the top of the screen. Instructions for installing, uninstalling, and configuring are on our help page. This profile can be removed or disabled by you whenever you want.
#Qustodio customer service install#
The Kids App Qustodio for iOS install process will ask you to install a special MDM profile and accept special permissions in order to control the internet traffic on the device. Your child’s screen time activity is for your eyes only. We do not and will not sell data to third-parties. If you have any questions or need help, contact us at take privacy and the protection of your family and children’s data extremely seriously.

